Service Policy
Last updated: October 16, 2025
1. Service Overview
At HOODIORA, we are committed to providing exceptional service for all your hoodie and sweatshirt needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@hoodiora.com
- Phone: +1 613-234-7163
- Address: 89 Glebe Ave, Ottawa, ON K1S 2C2, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
- Sunday: Closed
3. Garment Care Services
3.1 Available Services
- Hoodie and sweatshirt repairs
- Zipper replacement
- Drawstring replacement
- Seam reinforcement
- Fabric patch repairs
- Hood lining replacement
3.2 Service Timeframes
Standard service times:
- Assessment: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-10 business days
- Custom alterations: 10-14 business days
4. Warranty Services
4.1 Standard Warranty
All new garments purchased from HOODIORA include:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free component replacement for missing pieces (reported within 7 days of purchase)
4.2 Extended Care
Optional extended care services include:
- 12-month extended protection
- Priority repair service
- Free replacement of worn components
- Discount on future repairs
5. Custom Services
5.1 Customization Options
- Custom sizing adjustments
- Drawstring customization
- Custom patch application
- Personalized embroidery
- Special fitting services
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed assessment: $25
- Expert consultation: $45
6.2 Repair Costs
- Minor repairs: $20-35
- Major repairs: $45-120
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality testing before return
- Photographic documentation of repairs
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Product name and style number
- Purchase date and location
- Detailed description of issues
- Photos of damaged components
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine materials
10. Updates to Service Policy
HOODIORA reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.